Privacy Policy

Last updated: 18 September 2026

At Kidigo, we make cotton nightwear for kids and we take the privacy of our customers — and their families — seriously. This Privacy Policy explains what information we collect when you visit kidigo.in or place an order with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

1. Who we are

This website (kidigo.in) is operated by Gaurav Textiles, with a registered address at 1110-A, Rithani (E), Delhi Road, Meerut 250103 (U.P.) INDIA. For any privacy-related questions, you can reach us at help@kidigo.in or +91 9762600506.

2. Information we collect

We only collect information that helps us take your order, deliver it to you, and keep your account secure. This includes:

• Contact details: name, delivery address, billing address, email, and phone number.
• Order details: products purchased, size and colour choices, order value, and order history.
• Payment information: processed securely by our payment gateway partners. We do not store your card number, UPI PIN, or full bank details on our servers.
• Account information: if you create an account, your username and password (stored in encrypted form).
• Communications: messages you send us over email, WhatsApp, or our contact form.
• Technical information: IP address, browser type, device type, and pages viewed on the site, collected via cookies and similar technologies (see section 6).

3. How we use your information

We use the information we collect to:

• Process and deliver your orders, including sharing your address with our shipping partners.
• Send you order confirmations, shipping updates, and delivery notifications.
• Respond to your questions, feedback, or return requests.
• Improve our products, website, and customer experience.
• Send you occasional promotional emails or WhatsApp messages — only if you have opted in. You can unsubscribe at any time.
• Comply with legal obligations, prevent fraud, and enforce our terms.

4. Who we share your information with

We do not sell your personal data. We share it only with the trusted service providers we need to run our business:

• Payment gateways (such as Cashfree, PhonePe, or similar) to process your payment securely.
• Shipping and logistics partners (such as Shiprocket, Delhivery, India Post, or similar) to deliver your order.
• Hosting and website services (such as our website host and email service) to keep the site running.
• Analytics tools (such as Google Analytics) to understand how visitors use our site — this data is aggregated and does not identify you personally.
• Legal authorities, if required by law, court order, or to protect our rights and the safety of others.

5. Children’s privacy

Kidigo’s products are made for children, but our website is intended for adults — parents, guardians, or family members purchasing on a child’s behalf. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

6. Cookies and tracking

Our website uses cookies — small text files stored on your device — to help the site work correctly and to understand how visitors interact with it. We use:

• Essential cookies that let you add items to your cart, log in, and complete checkout.
• Analytics cookies that help us see which pages and products are most useful.
• Marketing cookies (only if you consent) that help us show relevant ads on other websites.

You can manage or disable cookies through your browser settings. Please note that essential cookies are required for the site to function properly.

7. Data security

We use industry-standard security practices — SSL encryption on all pages, secure payment gateways, and access controls on our systems — to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

8. How long we keep your information

We keep your personal information only for as long as we need it — typically for the duration of your relationship with us, plus the period required to meet legal, tax, and accounting obligations. When it is no longer needed, we delete or anonymise it.

9. Your rights

You have the right to:

• Access the personal information we hold about you.
• Correct any information that is inaccurate or incomplete.
• Request that we delete your personal information, subject to legal exceptions.
• Opt out of marketing communications at any time.
• Withdraw any consent you have previously given.

To exercise any of these rights, email us at help@kidigo.in. We will respond within a reasonable timeframe, in line with applicable data protection laws in India, including the Digital Personal Data Protection Act, 2023.

10. Third-party links

Our website may contain links to other websites — for example, our social media pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing any personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The most current version will always be posted on this page, with the “Last updated” date at the top.

12. Contact us

If you have any questions, concerns, or requests about your personal information, please contact us:

Kidigo

Gaurav Textiles

1110-A, Rithani (E), Delhi Road, Meerut 250103 (U.P.) INDIA.

Email: help@kidigo.in

Phone / WhatsApp: +91 9762600506