Returns & Refund Policy

Last updated: 18-09-2026

We want your little one to love their Kidigo nightwear. If something isn’t quite right — the size, the fit, or the item arrived damaged — this page explains how to return it, exchange it, or get a refund.

1. Return window:You may request a return within 7 days of receiving your order, provided the item is unworn. Requests raised after this window may not be accepted, unless the product is defective or damaged.

2. Conditions for return
Because our products are children’s nightwear, hygiene is important. For a return to be accepted, the item must be:

• Unworn, unwashed, and in its original condition.
• Returned with all original tags, labels, and packaging intact.
• Free from any stains, marks, damage, or signs of use.
• Accompanied by the original order confirmation or invoice.

We reserve the right to refuse a return that does not meet these conditions.

3. Items that cannot be returned or exchanged
For hygiene, safety, and quality reasons, the following are not eligible for return or exchange, under any circumstances:

• Items that have been worn, washed, or altered.
• Items on final sale or clearance (unless received damaged or defective).
• Products marked as non-returnable on the product page.
• Free gifts or promotional items.

Note: Nightsuits are not eligible for a refund once worn. Worn items also cannot be exchanged — neither within the 7-day window nor after it. Once worn, the sale is final.

4. How to raise a return request
To start a return, please contact us within the return window with the following details:

• Your order number.
• The item(s) you want to return.
• The reason for the return.
• Photos of the product (especially if it arrived damaged or defective).

You can reach us at:
Email: help@kidigo.in
WhatsApp: +91 9762600506

Our team will review your request and get back to you within 2 business days with the next steps.

5. Return shipping
Depending on your location, we will either arrange a reverse pickup through our logistics partner or ask you to self-ship the item to our returns address. You will be notified of the applicable option when your return is approved.

• Reverse pickup: a small return shipping fee of ₹100 may be deducted from your refund, unless the return is due to a defect or error on our part.
• Self-ship: please use a trackable courier service. We are not responsible for items lost in transit. Actual return shipping costs will be reimbursed only for damaged, defective, or wrong items sent by us.

6. Refunds
Once we receive the returned item and confirm it meets our return conditions, we will process your refund within 5–10 business days.

• Prepaid orders: refunds are credited back to the original payment method (card, UPI, netbanking, or wallet).
• Cash on Delivery (COD) orders: refunds are processed via bank transfer. We will ask you for your account holder name, account number, and IFSC code.

Depending on your bank, it may take an additional 3–5 business days for the amount to reflect in your account. Shipping charges, if paid at checkout, are non-refundable unless the return is due to a defect or error on our part.

7. Exchanges
We are happy to exchange an unworn item for a different size or colour, subject to availability, within the 7-day return window. If your preferred replacement is not in stock, we will process a refund instead. Once an item has been worn, it is not eligible for exchange at any time.

8. Damaged, defective, or wrong items
We check every order carefully before dispatch, but if something goes wrong, we will make it right. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:

• Your order number.
• A short description of the issue.
• Clear photos of the product and the packaging.

We will arrange a free replacement or a full refund, including any shipping charges you paid.

9. Order cancellations
You may cancel your order free of charge at any time before it is dispatched. Once the order has been shipped, it cannot be cancelled, but you may raise a return once it is delivered, following the process above.

10. Contact us
For any questions about returns, refunds, or exchanges, we are here to help:

Kidigo
A brand of Gaurav Textiles
1110-A, Rithani (E), Delhi Road, Meerut 250103 (U.P.), India
Email: help@kidigo.in
WhatsApp: +91 9762600506
Hours: Mon–Sat, 10:00 AM – 5:00 PM IST